Are the prices in AUD, and do they include GST?
All prices are in Australian dollars and include GST, so the number you see is the number on the invoice. International clients pay the same price, invoiced in AUD or the USD equivalent on the day, whichever you prefer.
Who pays for the domain and hosting?
Domain and hosting are separate from the build price. If you already have hosting, give us the login and we build there at no extra cost. If you host with us, the first year of domain and hosting is free with any website build (Launch, Business or Commerce), then $150 a year for both. Ongoing maintenance and support is optional at $250 a month, excluding hosting, and one-off help is $55 an hour with a 2-hour minimum.
Is there a contract for the monthly plans?
No. Social, content and maintenance plans are month-to-month. Give us 14 days notice and the plan ends at the close of the billing month, with everything we made handed over.
Do you offer a discount for paying upfront?
Yes. Prepay any social plan for 3 months and save 5%, 6 months and save 10%, or 12 months and save 15%. The same discounts apply to the monthly part of a bundle. Prepaid terms are invoiced once at the start and are non-refundable, but you can upgrade tiers at any time and only pay the difference.
How does ad spend work with the Meta, Google and ChatGPT add-ons?
The $200 add-on is our management fee only. Ad spend is billed by Meta, Google or OpenAI directly to your ad account, so you see every dollar and you keep the account if we ever part ways.
What if my project does not fit a package?
Most do not fit perfectly, and that is fine. Tell us what you need and you will have a fixed written quote within 48 hours, built from the same rates on this page.
How quickly can you start?
Kick-off is usually within 3 business days of the deposit. Social plans publish their first content within the first two weeks, after you approve the calendar.
Do I own the work?
Yes. Logos, source files, website, hosting and every social account are yours. We never keep anything you have paid for.
How do payments work?
Projects are 50% deposit and 50% on launch. Monthly plans are billed in advance on the 1st. We accept card, bank transfer and PayPal.
Can I upgrade or downgrade a plan later?
Any time. Changes take effect from the next billing month, and add-ons can be switched on or off the same way.